Sending and receiving parcel
Do you want to send a parcel to another European country? Were you expecting to receive a parcel from a European seller but it never arrived? Here are our tips.
Customs duties on small parcels imported from outside the EU
Since 1 July 2026, all goods imported into the European Union are subject to a new 3-euro customs duty, including parcels valued below 150 euros. If you have recently bought on a platform, we would like to know if you have been asked to pay extra fees for the parcel.
How to send parcels successfully from France
Organise parcel delivery in Europe with peace of mind: our tips for avoiding delays, losses and unexpected costs with online platforms.
Delivery: receiving your parcel
While you buy on the Internet, you must be informed of the delivery date of your order. But what to do if your order is not delivered, arrives with damages or you do not like it?
